Refund policy

REFUND & RETURN POLICY

At High Desert Goods Co., our products are made to order. Please review product descriptions, size charts, colors, and your order details before purchasing.

Returns and exchanges

We do not offer returns or exchanges for change of mind, ordering the wrong size or color, or personal preference when the correct product has been supplied, except where required by applicable law.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, incorrectly printed, or different from what you ordered, please contact highdesertgoodsco@gmail.com as soon as possible, preferably within 30 days of delivery.

Include your order number, a description of the issue, and clear photos showing the product and the problem. For an incorrect item, include a photo of its label where available.

We will review the issue and arrange an appropriate replacement or refund for a confirmed product problem, at no additional cost to you. This reporting request does not limit any longer period or remedy available under applicable consumer law.

Please contact us before mailing any item back. We will let you know whether a return is necessary and provide instructions and a prepaid return label if required for a confirmed product problem.

Refunds

Approved refunds will be issued to your original payment method within 10 business days, or sooner where required by law. Your bank or payment provider may take additional time to post the refund.

If your refund has not appeared after 15 business days, contact highdesertgoodsco@gmail.com.

European Union cancellation rights

Where EU consumer withdrawal rights apply, you may cancel your purchase within 14 days after delivery without giving a reason. Contact highdesertgoodsco@gmail.com within that period to exercise this right and receive return instructions. You must send the goods back within 14 days after notifying us.

You are responsible for the direct cost of returning a non-defective item under this cancellation right. We cover required return shipping for confirmed damaged, defective, or incorrect items.

For an eligible cancellation, we will refund the purchase price and standard outbound delivery charge within 14 days of receiving your cancellation notice. We may withhold the refund until we receive the goods or evidence that you sent them back, whichever occurs first.

You may be responsible for diminished value caused by handling beyond what is necessary to establish the product’s nature, characteristics, and functioning.

Exceptions may apply to goods made to your individual specifications or clearly personalized. An item is not automatically excluded simply because it is printed or produced after an order is placed.

Your consumer rights

Nothing in this policy limits mandatory cancellation, return, refund, or defective-product rights under the laws applicable to your purchase.

Contact

For return, replacement, or refund assistance, email highdesertgoodsco@gmail.com.